# Tweet by [@keefmoon](http://twitter.com/keefmoon) on 2012-12-17 17:47:05 > [!INFO] Archived from [original tweet](http://twitter.com/keefmoon/status/280730851048816640) In reply to: [@virginmedia](http://twitter.com/virginmedia/status/280730562874966016) .@virginmedia Once I got through the person was very helpful. Thank you.