# Tweet by [@keefmoon](http://twitter.com/keefmoon) on 2013-07-10 08:01:10 > [!INFO] Archived from [original tweet](http://twitter.com/keefmoon/status/354872914086076416) In reply to: [@virginmedia](http://twitter.com/virginmedia/status/354872185397067777) @virginmedia I’ve replied to the previous email chain about the original fault, to [email protected]